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ContactCenterAi, the only ML-powered contact center solution for contact center agents, supervisors, and managers to boost agent productivity and transform the customer experience in 6-8 weeks.

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Here’s what you’ll discover in this session:
What is ContactCenterAi?
Gain a comprehensive overview of the ContactCenterAi solution and its features.
Call Summary
Watch how call summarization reduces average call handle time by 10%, enhancing productivity and consistency.
Call Scoring
Learn how to evaluate call handling quality uniformly and consistently for 100% of the calls.
Sentiment Analysis
Discover how to measure customer satisfaction levels via call interaction analysis.
Call Reason
Explore how to automatically identify the reason and disposition behind calls, allowing prompt corrective actions.
Deploying ContactCenterAi
Find how to seamlessly integrate ContactCenterAi into your existing setup in just 6-8 weeks, minimizing costs, migration efforts and training.
Questions and Answers
Got any questions or concerns on ContactCenterAi? Our SMEs will be more than happy to address them.

Slash costs with increased negotiating leverage using Unique Vendor Identification

Visualize and optimize spend with over 98% automatic spend categorization

Generate spend savings and supplier risk insights automatically from your data

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Why should I choose ContactCenterAi?

  • Advanced analytics to enhance call center performance
  • Ensure 100% call coverage; not just a few samples
  • Leverage the power of AI/NLP instead of fixed rules
  • Achieve business outcomes within 6-8 weeks