Sentiment analysis of call interactions with agents to provide valuable insights into customer satisfaction levels, enabling real-time corrective actions to enhance the overall customer satisfaction.
Call scoring for 100% of the calls with a consistent and uniform assessment of call handling quality to help identify areas of improvement and promote best practices.
Call summary for 100% of the calls with time-saving of up to 10% on average, higher productivity, and better, consistent documentation for efficient resolution.
Agent insights such as first call resolution rate, politeness, call hygiene, and agent comparisons to provide insights to understand agent performance and take corrective actions.
Trending topics are automatically extracted from calls to train and equip agents with the knowledge to address anticipated issues effectively.
